Service · 08 / 11

Custom chatbot development

Take orders, answer customer questions and send updates through a messenger bot. Connect it to your website, payments and customer records.

01

Everything you need.

Everything you need to launch a working bot — from logic to integrations and analytics.

01

Smart Menu

Interactive menu with buttons, inline keyboard and navigation. Intuitive interface for customers.

02

Command Handling

Responding to text commands and user messages. Input validation, error handling.

03

Conversation Flows

Multi-step conversations with branching. Step-by-step data collection from users through a friendly interface.

04

Welcome & Onboarding

Welcome message for new users, usage instructions, quick start guide.

05

Admin Notifications

Notifications to admin about new requests, user messages and important bot events.

06

Deployment & Hosting Setup

Server setup, bot deployment, SSL certificate and monitoring. Hosting fees are paid separately, directly to the provider.

07

Basic Analytics

User counter, popular commands statistics and basic interaction metrics.

08

Documentation

Technical bot documentation, administration and support guide for your team.

02

How we work.

5 steps from brief to launch — clear, transparent, on time.

01

Brief & Analysis

Define bot tasks, dialogue scenarios, integrations. Analyze your audience and business processes.

02

Dialogue Design

Creating dialogue tree, menus, buttons, response scenarios. Designing UX so customers reach their goal in 2-3 clicks.

03

Development & Integrations

Programming bot logic, connecting AI, CRM, payment systems, database and notifications.

04

Testing

Checking all scenarios, load, error handling. Testing payments and integrations in test mode.

05

Launch & Support

Launching the bot, setting up monitoring. Providing 30 days of support, training your team on the admin panel.

03

Cost built around your task

Cost Built around your task

There is no fixed price list: every system is built for a specific business. We review your task for free and name the scope, timeline and price before any work starts.

01

What to send for an estimate

  • The messenger and the task: enquiries, bookings, support or orders
  • An example conversation: what the bot asks and what the customer should receive
  • The CRM, booking service or payment system that needs to be connected
  • Who will update the content and receive enquiries
  • Your preferred launch date
02

What affects the final cost

  • Each additional messenger beyond the first
  • Catalog with a cart and online payment via Stripe or PayPal
  • Two-way integration with CRM or an accounting system: statuses, stock, documents
  • Complex scenarios with branches and roles
  • AI-generated replies. See our service: AI assistant

We quote the exact amount after a short brief, with no hidden fees.

04

Working with a studio from Ukraine

These terms apply to every project.

01

Language

Calls, chat, documentation and the system interface are in English. Other languages are available on request.

02

Contract and invoices in euro

We sign a service agreement and invoice in EUR by milestones: a deposit to start, with the rest on delivery. Payment is by bank transfer.

03

GDPR from day one

We set up cookie consent, privacy texts and only the data the product needs. A data processing agreement is available on request.

04

Hosting in the EU

We deploy to an EU data centre through Hetzner, OVH or your provider. You own the accounts, the code and the data.

05

Working hours overlap

Kyiv is one hour ahead of Berlin, Paris and Rome, so the whole working day overlaps. We use Telegram, WhatsApp or email, whichever you use.

06

Who we are

We are a studio from Kharkiv, Ukraine, working since 2018 with remote clients in Greece, Italy, Romania and the USA. The included support period and scope depend on the service and are agreed before work starts. Further support is optional.

05

What we use.

We use a modern stack to build fast, reliable bots with AI and integrations.

Python aiogram Telegram Bot API WhatsApp API FastAPI PostgreSQL Redis Docker
06

Live projects

Projects that are live at our clients. Pick a record to see the screen.

[ §06 / project registry · 2 records ]01 / 2
DM BLYSK: DM BLYSK: Website, CRM and AI Assistant
Airstep: Airstep Store in a Telegram Mini App

A website, pricing calculators and CRM for a cleaning company in Odesa. Customers can ask questions and submit enquiries through an assistant in web chat, Telegram or WhatsApp.

Next.jsPostgreSQLCRM
View case study

The whole store runs in the bot: one catalog shared with the website, orders, and updates in chat.

Telegram Mini AppsDjangoBot API
View case study
07

Frequent questions

The price depends on scope, integrations and timeline. We prepare an exact estimate after a free review of your task. The estimate accounts for logic complexity, number of commands, integrations with CRM, payment systems and AI.

Bot development takes 1-3 weeks depending on complexity. We confirm the exact timeline after the brief.

We develop bots for Telegram, WhatsApp, Facebook Messenger and Instagram Direct. We can also create a multi-platform bot that works across multiple messengers simultaneously.

Yes, the bot can accept payments via Stripe, PayPal and other payment systems. We also support built-in Telegram Payments. It generates receipts and notifications.

Yes, provided the CRM offers the required API and access permissions. Before estimating, we review its documentation, available fields and operations, and agree on the leads, customer records, and statuses to transfer. Integration capabilities and scope depend on the specific CRM.

Yes, we integrate GPT and other AI models. The bot can answer customer questions in natural language, analyze requests, recommend products and provide personalized responses.

Ready to start?

Send a request.
Reply within 15 min.

Describe your task — we reply on business days during working hours. After clarifying the details, we will return with a plan, ballpark budget and timeline. First consultation is free.

or write on Telegram
— Also

Other services

— More about chatbots

Chatbots for Business: A Complete Guide

A deep dive into bot types, integrations and the business tasks they solve.

Chatbots for Business: A Complete Guide

A chatbot is an automated assistant that communicates with customers via messengers and websites, including outside working hours. Modern bots handle everything from answering FAQs to processing orders, booking appointments, and collecting leads – all without human intervention.

Call+38 095 108 62 12 +38 097 599 66 89 Telegram Viber WhatsApp